Ifit hasn't shipped and has gone past the processing time (the time stated on your order from when you pay for it to when they say it will ship at the latest) you should be okay cancelling. If the processing time hasn't ran out (note this isn't the buyer protection time/number of days) support will prob just extend the processing time. Shipmentcancelled. I ordered a pair of jeans, and they were shipped after a week. I waited for two weeks, but the order never left China. I contacted the seller, and they didn't respond until i threatened to rate one star. Now, they cancelled the shipment. When i click refund and say it hasn't arrived yet, aliexpress just tells me to be patient. Inthe dispute I request full compensation, without returning the item back, (sending back a parcel of faulty item to China, must be crazy, as the value is also small.) In the Dispute I wrote ==> I have already tried to contact the seller, but for 2 weeks already he has been wasting time without trying to really remedy the problem. AboutAliexpress. Hello, I made an order using a new user coupon and the seller has said that they no longer have the item in stock and asked me to cancel the order under ‘other reason’. I am happy to cancel the order but I would like my aliexpress coupon back as it was a coupon for a first order. Will I get the coupon back in account so I 201701.22 18:23 : 【8】Order has been Cancelled 2017.01.22 02:23 : Order has been Cancelled 2017.01.11 10:30 : Waiting for pick up 2017.01.10 18:23 : Shipment confirmation However, the item status is 'awaiting receipt'. I messaged the seller for clarification on the day I was notified it had been cancelled, but didn't get a response. Everyproduct on AliExpress has a guarantee of timely delivery. Go to your personal account and click «Open dispute» button in the order section. AliExpress offers several solutions: «Full refund» or «Refund and return of the product». If the product wasn’t received, choose the first variant. Dontcancel the order, but the seller will just wait and not ship then after his allowed time to ship falls off Aliexpress will refund you. This will go against the seller and that is why they want you to cancel the order. As you have already discovered they only want you to cancel as they are selling at a higher price. Pleasecheck if it has been 20 business days after refund is successfully processed by AliExpress. If not, please kindly wait. Normally, it will be received by you within 3-20 118Ksubscribers in the Aliexpress community. A subreddit to the greatest website for buying stuff direct from China. Pleasecheck our introduction to the Aliexpress sub. There you can find a lot of FAQs and guidelines related to Aliexpress. We ask that you take a minute and check if your questions are answered in any of these FAQs. If you found the answer to your question yourself, please come back and delete your post. 8KS2.